United Airlines Sucks
So here is the situation. We are flying United Airlines on Oct. 2. Upon checking in we purchase upgrades. We have a connecting flight through Chicago. Upon Waiting at the gate to board we hear the announcement "if anyone has a connecting flight, please come to the podium right away as there are major delays in and out of Chicago." We then do so, waiting in line for 15 minutes. The attendant says that there is NO WAY that we will make our connecting flight into Chicago and that by the time that we did get to Chicago, there would be no flight to home - our final destination. She then cancels out United flight and books us on an American flight. She gets our luggage tag numbers and says she is going to pull our luggage off of that flight and put it on the American flight. Also that we needed to hurry because we still had to go back thorough security, check in at the American counter, go back through security and get to the gate. All of this in 20 minutes. My honey asked about the purchased upgrades and she said that she was canceling the ticket right then and that we should not be charged for the upgrades we had just purchased since we were not using them, etc. We get to the American counter and ask if we can upgrade there, even though we already paid for the United Flight and she says NO, because the United attendant booked us on a non-refundable flight, and that wasn't an option. Anyway, today I did the whole checkbook reconciliation thing and sure enough - the money for the upgrades was deducted from our account. Yes, I took 3 deep breaths. Before I called them.
Here starts the United sucks ordeal. . .
1st Call - To information for United Airlines Customer Service
2nd Call - To United Airlines customer service. I had to press "0" 5 times before I could even get a person that I could barely understand. I then told that I am calling the right department, that his computer was having problems and could I hold while he rebooted - I said yes. About 10 seconds later, I am disconnected.
3rd Call - back to customer service, where I had to press "0" 5 times to get a person who I have to explain everything to and then tells me that I am NOT calling the right department, that I need to call the refund department.
4th Call - To the "refund department" - BUSY
5th Call - To the "refund department" - BUSY and YES it was an 800 number
6th Call - To the "refund department" - BUSY
7th Call - To the "refund department" - automated answer - press "0" at least 8 times before I am connected with someone. I then get a woman that I again, can barely understand what she is asking me. I give her all of the details, ticket numbers, explanation, etc. She is seeing EVERYTHING that I am telling her on the computer. EVERYTHING. The ticket, the upgrade purchase, the cancellation, the rebooking - EVERYTHING. She then tells me that I have TO MAIL IN THE RECEIPT. Send a letter along with the receipt and they will receive it, read it and the will be an investigation into the refund.
Are you F**CKING kidding me? She has everything right in front of her. She even had the CC number that the upgrades were purchased with. She probably even saw that our bags were lost because of them for 3 DAYS.
Unbelievable. Absolutely unbelievable!
Ok, I am done, and United Airlines STILL sucks.
K.P.
Here starts the United sucks ordeal. . .
1st Call - To information for United Airlines Customer Service
2nd Call - To United Airlines customer service. I had to press "0" 5 times before I could even get a person that I could barely understand. I then told that I am calling the right department, that his computer was having problems and could I hold while he rebooted - I said yes. About 10 seconds later, I am disconnected.
3rd Call - back to customer service, where I had to press "0" 5 times to get a person who I have to explain everything to and then tells me that I am NOT calling the right department, that I need to call the refund department.
4th Call - To the "refund department" - BUSY
5th Call - To the "refund department" - BUSY and YES it was an 800 number
6th Call - To the "refund department" - BUSY
7th Call - To the "refund department" - automated answer - press "0" at least 8 times before I am connected with someone. I then get a woman that I again, can barely understand what she is asking me. I give her all of the details, ticket numbers, explanation, etc. She is seeing EVERYTHING that I am telling her on the computer. EVERYTHING. The ticket, the upgrade purchase, the cancellation, the rebooking - EVERYTHING. She then tells me that I have TO MAIL IN THE RECEIPT. Send a letter along with the receipt and they will receive it, read it and the will be an investigation into the refund.
Are you F**CKING kidding me? She has everything right in front of her. She even had the CC number that the upgrades were purchased with. She probably even saw that our bags were lost because of them for 3 DAYS.
Unbelievable. Absolutely unbelievable!
Ok, I am done, and United Airlines STILL sucks.
K.P.
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